Celeste Luce's 13-Part Client Services Guarantee
When you hire me, I promise you will receive...
- Close Personal Attention. I promise I will answer all your questions, meet with you as often as you wish, and do everything possible to treat you the way I like to be treated when I’m the client.
- Immediate Access. If I’m in the office and available when you call, I promise I will speak with you immediately. If I’m out of the office or with a client, I will return your call as soon as possible. I do not screen calls based on who pays the highest fees or who demands the most attention. You can depend on it.
- Prompt Return Calls. I promise I will make every effort to return your phone calls promptly. If I am tied up and can’t return your call, I’ll ask my legal assistant or secretary to call you and set a time for our telephone appointment.
- Quick Response to Your Requests. Whenever you need something from my office, please don’t hesitate to call. If I’m not available at that moment, I’ll respond to your request just as quickly as I’m free.
- Confidential Service. I promise I will provide all of your legal services myself. I will not delegate your work to a paralegal or secretary. This way you get the full benefit of my 23 years of experience.
- Convenient Appointments. I promise to set appointments at a time that is convenient for you. And if you have limitations that do not allow you to leave home, I will work with you to accommodate your circumstances.
- Fair and Reasonable Fees. When you hire me, you are not paying for a penthouse suite of offices or a huge support staff of secretaries and assistants. I keep close watch on my overhead and regularly monitor my fees to make sure they are fair and reasonable for both of us. You don’t want a cheap lawyer who charges so little that she has to rush through your appointments and your work. Nor do you want the most expensive lawyer who charges you for the paintings on her walls. The best lawyer-client relationship is when both you and I are happy. I promise to work with you to that end.
- Telephone Conferences Free. I provide all estate planning and elder law services on a flat fee basis. All telephone calls related to your services are free. You are never charged extra for phone calls. The only time I bill for telephone calls is when I’m working on probate, litigation or other matters which I handle on an hourly fee basis.
- Free Peace of Mind Meeting. After your death, your spouse’s death, or your business partner’s death, I will meet with the survivor and heirs at no charge to answer questions and explain what needs to be done to settle your affairs in the shortest time at the lowest possible cost.
- Current Knowledge. I work hard to maintain the highest level of knowledge in the areas of law in which I practice. I eagerly attend continuing education classes, seminars and workshops.
- Competent Services. The seminars and workshops I attend allow me to provide you with the latest information, most effective techniques, and most efficient methods so you receive the full legal protection the law allows.
- Value in Every Respect. My goal is to make sure you feel the value you receive from me is al-ways greater than the fee you pay. So while I can’t guarantee my fees will always be the lowest, I can guarantee they will always be fair. I want you to receive more value from me than any other lawyer you know. And I’ll work hard to make sure you do.
- More Than You Expect. If you think of some way I can provide you with better service, or better meet your needs, please tell me how. Even though we closely work together on your asset protection and estate plans, you may still have questions I have not answered. If you have something troubling you -- or if you have a concern or a problem – even if it is not directly related to my work for you, please discuss it with me. If I can help you, I will. And if I can’t help you, I may know someone who can. A good lawyer-client relationship deals with all types of problems, not just legal problems. So if something crosses your mind and you want my input, I’ll be happy to help.